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Broadband help

For queries about your TalkTalk broadband service.

Master socket

Przemyslaw1
Chatterbox
Private Message

on ‎08-01-2022 11:20 AM

Message 3 of 3

My master socket has been broken when lightning strike hit my area on thusday. I can see how part of whole box just now is open and it is at half. Also black burn marks is visible. 

Chojnacki
Labels:
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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎10-01-2022 07:40 AM

Message 1 of 3

Hi Przemyslaw1,

 

Are you able to post a photo of the socket? Has the damage affected your broadband and telephone service?

Chris

Chris, Community Team 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎08-01-2022 12:16 PM

Message 2 of 3

Try to reach Chat, if you have data, @Przemyslaw1:

 

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

 

Or phone 03451 720088 (not available Sunday).

 

Staff will be back from Monday on the forum. 

 

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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