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For queries about your TalkTalk broadband service.

Migrated to Talktalk from shell but can't register with the email address due to an existing account

sbjmyuk
Chatterbox
Private Message

on ‎08-07-2024 01:04 PM

Message 3 of 3

Hello, I have recently been migrated from Shell Broadband to TalkTalk. However I am a previous TalkTalk customer, and the email address I used with Shell was the same email I used for my previous Talktalk account. For this reason I seem to be unable to newly register my migrated account because of my email address having been used already for my previous account. Please could you help.

 

Many thanks in advance.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎08-07-2024 01:58 PM

Message 1 of 3

Hi sbjmyuk

 

I have removed the old account, can you re-register your new account on our website https://www.talktalk.co.uk/login/ 

 

Any problems let me know.

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎08-07-2024 01:24 PM

Message 2 of 3

Staff will remove the old information, @sbjmyuk.

 

Then you can try to register afresh. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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