My VPN has stopped working

[randomuser5673]

Hi,

Please could you help me. my VPN connection to work has stopped working and I am getting a message “A connection to the remote computer could not be established, so the port used for this connection was closed”.  

My router is talktalk router, Hardware Version FAST5364 3.00 and Software Version SG4K100136

Please can you help as I cant connect to my works VPN

Thanks very much.

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[randomuser5673]

Thank you Karl for your competence!

[Karl-TalkTalk]

Hi

Should be done now, please test the VPN.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

I'll push an update to your router now.  This will update the router and reboot.  just let it do it's thing for 5 minutes, then it should be done.

Karl.

[randomuser5673]

Hi karl,
i have updated my details.

[Karl-TalkTalk]

Hi

Can you add a home phone number or account number rather than a mobile to your 'Community Profile' so I can locate your details on our system.

Thanks  

Karl. 

[randomuser5673]

Hi karl,
i have updated my details.

[Karl-TalkTalk]

Hi

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

Thanks  

Karl.