My broadband was due to go live yesterday

[Ds1991]

My broadband was due to go live yesterday, but over 48 hours later and still no broadband. The amber light is just constantly flashing. I’ve tried to get in contact with tech for an engineer to come out, but the earliest they can come out is the 29th of this month. 
I’ll be without any internet until then. Very annoying because I’m a new customer and it doesn’t give me much faith for the future with talktalk. 

[Debbie-TalkTalk]

Hi Ds1991

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

[Skynet_TX]

Ok, it would be worth going to the Service Centre to ‘run a live connection test’ on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

If your master phone socket has a test socket inside it then you could also try the router in there (via a microfilter), that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

Did you have a working internet connection on this phone line previously from a different ISP, or is this the first time you have got internet installed on this line ?

If the line test finds no problems then if there was any way you could borrow a landline phone, just for a few minutes, to see if it works when plugged into your line (ideally in the test socket), and to see if calling 17070 reads back the phone number shown in 'My Account' then that would allow you to tell if your phone line is actually active and has the correct number.

If the phone line is dead, or has the wrong number, then an engineer will be required, but if the phone line is working, and has the correct number, then it is possible the problem might be with the router.

[Ds1991]

@Skynet_TX  Hi thanks for your response, I have the faster broadband deal. I don’t not use a phone line, never owned a landline phove since living here. Never received a text/email to say that it had gone live. But the status on my account says that it’s live. 
I’ve used all the new cables supplied. Everything is plugged in as it should be. I just have no internet 

[Skynet_TX]

Hi @Ds1991,

What package have you ordered, if it is one that comes down the phone line then are you able to connect a phone to that landline to see if it is working, if so can you dial 17070, this will read back the number of the line, can you see if this matches the number shown in 'My Account'.

Did you receive a text/email to confirm your service had gone live ?. Are you able to log into the 'My Account' site to check the status of your activation ?

Can you ensure that the cable that connects the router to the phone socket is firmly attached.

Can you ensure that you have used the new cables and microfilter (if required) supplied with your router to connect it to the phone socket.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

• Your name
• Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
• An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

There will not be many of the support team around on the community over the Christmas break, so the earliest you are likely to get a response from the team here would probably be the 28th. You may get faster support from the live chat or calling customer services on 0345 172 0088 during opening hours (Christmas opening hours are shown on the 'live chat' page linked above).