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Broadband help

For queries about your TalkTalk broadband service.

My broadband

BelleY03
First Timer
Private Message TalkTalk
Message 6 of 6

How do I cancel my broadband to go else where as I refuse to reopen my direct debit for my WiFi if they won’t fix the problem I’m having and still not fixed the problem so I would just prefer to go else where now. 

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5 REPLIES 5

Message 1 of 6

Hi BelleY03

 

I have re-requested a replacement for you

 

Sorry for the delay

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AllyM
Philosopher
Private Message TalkTalk
Message 2 of 6

By "grey cable" do you mean the cable from the router to the phone socket/filter?

 

I think TalkTalk would generally just send you a full new router with all the accessories rather than a singe cable but I'm curious why you don't just buy one from a shop or the many online retailers?

 

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BelleY03
First Timer
Private Message TalkTalk
Message 3 of 6

The problem is my grey cable is broken and I’ve phoned for a replacement weeks ago still haven’t received it I then phoned back and had been told it would be resolved it’s now another 2 weeks down the line and still not got it so I rather just change suppliers than keep phoning everyday to not get anywhere 

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Arne-TalkTalk
Support Team
Staff
Private Message
Message 4 of 6
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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 5 of 6

Phone 03451 720088 to speak Retentions  / the Loyalty Team,  @BelleY03.

 

Closes 6pm today. Otherwise 9am - 7pm weekdays. 

Gliwmaeden2, a fellow customer.
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