My connection keeps dropping outs

[AnnieMin]

I am experiencing a very annoy issue that my internet connection suddenly became very unstable since days ago, router's light constantly went amber, lost connection but reconnect again every around 10 minutes,  I've tried to restart the router after turning power off for half-hour but the problem remains.

I've run an online connection test but no issue reported.

I also checked the router's few latest logs it says:

28.10.2023 23:10:29	Error	DNS	DNS name resolution failure (32.156.90.20.in-addr.arpa)
28.10.2023 23:10:08	Info	SYS	TR-069 connectivity to (acs.talktalk.co.uk) has been closed
28.10.2023 23:10:05	Info	DHCPC	The WAN DHCP client IP address 78.147.219.88
28.10.2023 23:09:31	Info	DHCPC	WAN DHCP client (1) started
28.10.2023 23:09:28	Info	XDSL	VDSL connectivity is up port 1
28.10.2023 23:08:59	Warning	DHCPC	WAN DHCP client (1) stopped
28.10.2023 23:08:58	Info	XDSL	VDSL connectivity is down port 1
28.10.2023 23:05:59	Error	DNS	DNS name resolution failure (_7001._https.appdeum.talktalk.co.uk)
28.10.2023 23:04:57	Error	DNS	DNS name resolution failure (_7001._https.appdeum.talktalk.co.uk)

[Gliwmaeden2]

@Jonny_lillz7006, you must start your own topic. 

Return to the message board and click on start a topic. 

Also complete your community forum profile details. Staff need to identify your account from the information in the profile area. 

They will only respond to the original poster in order not to confuse different replies etc.

[Michelle-TalkTalk]

Morning AnnieMin,

Thank you for keeping us updated and please let us know how you get on.

Thanks

Michelle

[Jonny_lillz7006]

I am having the same issue i cannot update my games during the day without my internet going down (yes i am a gamer) it is taking me 6 hours 

11 minutes to do 26.62GB of a 32.13GB update (on a wired internet connection) everything seems to be okay when i log onto the hub 

 the photo above is what my xbox is getting(wired internet connection)

 the photo above is what my wireless is getting

[AnnieMin]

Hi,

Openreach engineer has come to my flat and done the checking work, he found the problem on the ground floor in my building where the poor connection take place.

He told me there is a building's leaking issue caused poor connection / looping by remarkably coincidentally  then affecting my internet connection, he will take further action to see how to resolve the problem for good.  

Good news is he has done something workaround today, my internet speed is coming up (still not at full speed but it is OK for now), hope no dropouts again.

Thanks

[Chris-TalkTalk]

OK, please let us know how you get on

Chris

[AnnieMin]

Hi,

for past 24 hrs,  internet disconnection is few, but the speed kept very low,  barely open streaming videos.

I am now waiting at home for Openreach to come that we have appointment between 1-6PM,  finger crossed.

hehe

[Chris-TalkTalk]

OK, thanks for letting us know

Chris

[AnnieMin]

Cannot connect internet for whole day today just FYI

[Chris-TalkTalk]

OK thanks

[AnnieMin]

Thanks I hope the same, Just to provide more information to you in order to make us on the same page.

[Chris-TalkTalk]

Thanks for the information. I've checked the fault ticket, it's showing that it's assigned to an engineer on Wednesday (8th) afternoon. So hopefully the issue will be resolved soon, apologies for any inconvenience

Chris

[AnnieMin]

Please see the logs of dropouts last night and the current speed FYI.

Date/Time	Severity	Module	Message
06.11.2023 08:00:57	Info	XDSL	VDSL connectivity is down port 1
06.11.2023 07:18:51	Info	XDSL	VDSL connectivity is down port 1
06.11.2023 07:17:16	Info	XDSL	VDSL connectivity is down port 1
06.11.2023 06:52:58	Info	XDSL	VDSL connectivity is down port 1
06.11.2023 01:34:01	Info	XDSL	VDSL connectivity is down port 1
06.11.2023 00:22:32	Info	XDSL	VDSL connectivity is down port 1
06.11.2023 00:15:56	Info	XDSL	VDSL connectivity is down port 1
06.11.2023 00:11:14	Info	XDSL	VDSL connectivity is down port 1
06.11.2023 00:09:19	Info	XDSL	VDSL connectivity is down port 1
06.11.2023 00:05:40	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 23:34:36	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 23:22:29	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 23:20:47	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 23:16:38	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 23:13:00	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 22:41:57	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 22:22:08	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 22:06:55	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 22:01:05	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 22:00:07	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 21:59:02	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 21:57:26	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 21:56:16	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 21:53:42	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 21:51:47	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 21:30:39	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 21:24:20	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 21:20:48	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 21:16:03	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 21:14:45	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 21:08:38	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 20:52:32	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 20:44:40	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 20:21:27	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 20:17:44	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 19:55:25	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 19:49:04	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 19:39:01	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 19:23:50	Info	XDSL	VDSL connectivity is down port 1
01.01.2013 00:01:36	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 18:38:34	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 18:36:14	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 18:32:57	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 18:31:07	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 18:30:14	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 18:27:45	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 18:15:51	Info	XDSL	VDSL connectivity is down port 1
05.11.2023 18:12:31	Info	XDSL	VDSL connectivity is down port 1

low speed

[Chris-TalkTalk]

Hi AnnieMin,

How is it this morning?

Chris

[AnnieMin]

updates :

The internet  totally disconnected  since around 7PM this evening, the light flashes amber slowly, sometimes change to white but only last for few minutes then back to amber.

basically we are not able to use internet now.

[AnnieMin]

Thank you Karl that is understandable.

However I'd like to give some updates here in order to providing some information for you to trace issue.

firstly the connection was down 5 minutes ago 

03.11.2023 14:38:15

Info

XDSL

VDSL connectivity is down port 1

secondly now the speed became extremely lower at under 20Mbps

extremely low speed

[Karl-TalkTalk]

Hi

no updates as yet. Th fault is still open with Openreach.  With the recent storm damage around the country, Openreach may see an increase in fault reports, but will try to get to your line as quickly as they can.

Karl

[AnnieMin]

good morning,

is there any updates or operation done by openreach?

Speed is still low less than 40M

[Karl-TalkTalk]

Hi

line tests are showing a possible fault. I've logged this to Openreach to take a look.

Check back here in 24hrs and we can get an update for you.

Thanks  

Karl. 

[AnnieMin]

Hi，

I use the replacement router for one day now, there were two times of the dropouts in past 24hours, looks like  better than the old one but still not Zero dropouts.

right now the connection speed is low at 39Mbps,  fast.com says the same.

So there is still something wrong, please helpspeed is low

[Karl-TalkTalk]

Hi

Ok, to answer your earlier question, with the latest firmware, it is not possible to save or import a configuration file.

Karl.