My modem is dead

[KathN]

Woken up this morning, no lights at all on the modem. Tried restart, tried different plug socket, the cable has gone. Using a neighbours old one now and that works but how do I get hold of someone to order a replacement?

[Debbie-TalkTalk]

Hi KathN

Do you still need help with this?

Thanks

[Debbie-TalkTalk]

Hi KathN

I'm sorry to hear this.

Is this the TalkTalk router or Openreach modem?

Please can you update your Community Profile to include your name and TalkTalk landline number.

Thanks

[Gliwmaeden2]

Follow the contact instructions here, @KathN:

http://community.talktalk.co.uk/contactus - open after 9am. 

Staff on here will be back on Monday. 

They will need to identify your account from your completed community forum profile. Please go via your avatar/name; settings; Personal Information. SAVE CHANGES.