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Broadband help

For queries about your TalkTalk broadband service.

My modem is dead

KathN
First Timer
Private Message

on ‎23-07-2022 07:31 AM

Message 4 of 4

Woken up this morning, no lights at all on the modem. Tried restart, tried different plug socket, the cable has gone. Using a neighbours old one now and that works but how do I get hold of someone to order a replacement?

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎27-07-2022 11:16 AM

Message 1 of 4

Hi KathN

 

Do you still need help with this?

 

Thanks

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎25-07-2022 07:36 AM

Message 2 of 4

Hi KathN

 

I'm sorry to hear this.

 

Is this the TalkTalk router or Openreach modem?

 

Please can you update your Community Profile to include your name and TalkTalk landline number.

 

Thanks

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎23-07-2022 07:35 AM

Message 3 of 4

Follow the contact instructions here, @KathN:

 

http://community.talktalk.co.uk/contactus - open after 9am. 

 

Staff on here will be back on Monday. 

 

They will need to identify your account from your completed community forum profile. Please go via your avatar/name; settings; Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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