My router is not working

[Patrutalex]

Hello, my router is not working properly. For a few days the ethernet ports are not working anymore. I tried reset and nothing. How can I get a new router?

internet via wifi works and everything. only the ports don't work anymore

Thank you

[Debbie-TalkTalk]

Hi Patrutalex

That's great news, thanks for letting us know 🙂

Debbie

[Patrutalex]

Thank you , now work verry good . Thx for help

[Debbie-TalkTalk]

Hi Patrutalex

That's great, please let us know how you get on.

Thanks

Debbie

[Patrutalex]

Arrive today . Thank you

[Debbie-TalkTalk]

Hi Patrutalex

I ordered the router on 12/05, you should hopefully receive this by today.

Thanks

Debbie

[Gliwmaeden2]

Staff are not on here at the weekend, @Patrutalex.

Coming from forum support, receiving the router is pretty quick  - you're not yet at 48 hours. However one can be at the mercy of the delivery company. 

Talktalk phone/Chat support actually gives a longer wait time than this to cover eventualities. 

[Patrutalex]

Hello

I want a confirmation, was the router sent? thank you . I hope it arrives next week

[Debbie-TalkTalk]

Hi Patrutalex

No problem 🙂

Thanks

Debbie

[Patrutalex]

Thank you verry much .

[Debbie-TalkTalk]

Hi Patrutalex

I'm sorry to hear this. I have sent you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie