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Broadband help

For queries about your TalkTalk broadband service.

My wifi works downstairs, but not working upstairs

Kman079
Visitor
Private Message TalkTalk

6 hours ago

Message 3 of 3

I have a three story house and most of the time the wifi keeps on disconnecting upstairs or become slower. Not only me, but my family members say it also. What can I do with this issue? Thank you.

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

5 hours ago

Message 1 of 3

Hi @Kman079 

 

I've sent you a PM.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Divsec
Community Star
Private Message TalkTalk

5 hours ago

Message 2 of 3

Hi @Kman079 you don't mention which router you have nor where it is located, this will help finding a solution.

your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

 

 

I don't work here and all my opinions are my own.
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