Hello, my internet connection drops several times a day we have had engineers out several times and regularly run line tests and nothing has changed. I think it’s because the router is over seven years old. If possible could I have an updated one as I feel that will improve my connection?
Thanks for your reply, the router is a Huawei-HG633, the lights flicker a lot, the power one is constantly on and sometimes the internet light turns red for a little while but sometimes it doesn’t, I hope this makes sense 😊
Which router make/model do you have now & what happens to the lights on it when this happens?
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
