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Broadband help

For queries about your TalkTalk broadband service.

Need a new router please

Snowy95
Newbie
Private Message TalkTalk
Message 3 of 3

Hello, my internet connection drops several times a day we have had engineers out several times and regularly run line tests and nothing has changed. I think it’s because the router is over seven years old. If possible could I have an updated one as I feel that will improve my connection?

 

thanks in advance 😊

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2 REPLIES 2

Message 1 of 3

Thanks for your reply, the router is a Huawei-HG633, the lights flicker a lot, the power one is constantly on and sometimes the internet light turns red for a little while but sometimes it doesn’t, I hope this makes sense 😊

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KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 3

Which router make/model do you have now & what happens to the lights on it when this happens?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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