Need a new router please

[Snowy95]

Hello, my internet connection drops several times a day we have had engineers out several times and regularly run line tests and nothing has changed. I think it’s because the router is over seven years old. If possible could I have an updated one as I feel that will improve my connection?

thanks in advance 😊

[Chris-TalkTalk]

OK thanks. I've ordered a router, it should be with you within a couple of working days

Chris

[Snowy95]

Hi Chris,

unfortunately I’m not sure about this as we don’t have a landline phone in use. Sorry for any inconvenience.

thanks

[Chris-TalkTalk]

Hi Snowy95,

Are you experiencing any problems with your telephone service, any noise on the line?

Chris

[Snowy95]

Thanks for your reply, the router is a Huawei-HG633, the lights flicker a lot, the power one is constantly on and sometimes the internet light turns red for a little while but sometimes it doesn’t, I hope this makes sense 😊

[KeithFrench]

Which router make/model do you have now & what happens to the lights on it when this happens?