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Broadband help

For queries about your TalkTalk broadband service.

New Router After 4-5 years

Message 4 of 4

Hi it's been 4-5 years since I got my account with TalkTalk and my router is no longer functioning properly Can we get a replacement?

 

Best regards,

Hana

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3 REPLIES 3

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Hi Hana,

 

How are you getting on?

 

Thanks

 

Michelle

 

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi Hana

 

Sorry for the delay.

 

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 4

Make sure you have completed your community forum profile details with your Talktalk phone number or account number, @hanastewartsmith.

 

Go via your avatar/name; settings; drop down menu..... Personal Information. SAVE CHANGES. 

 

Staff will reply after the weekend. 

Gliwmaeden2, a fellow customer.