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Broadband help

For queries about your TalkTalk broadband service.

New Tv won’t connect to wifi

Sarah117
First Timer
Private Message TalkTalk

on ‎25-12-2023 09:41 PM

Message 3 of 3

Router on and all devices working as normal and connected to wifi.

Just tried to connect new smart TV to WiFi but it won’t connect. 
I’ve restarted router after 15 minutes off and all devices connected again except the new tv- same issue.

Any ideas??

SMP
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2 REPLIES 2

Anonymous
Not applicable
Staff
Private Message

on ‎27-12-2023 06:54 AM

Message 1 of 3

Hi Sarah,

 

How are you getting on? Have you managed to connect the TV since your last post?

 

Thanks

 

Michelle

 

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fr8ys
Community Star
Private Message TalkTalk

on ‎25-12-2023 10:30 PM

Message 2 of 3

I would suggest that you search for your TV model coupled with won't connect to WiFi to see if there are others who have similar issues as I suspect it is a TV issue rather than a router one if other devices connect.

 

First though double check you are using the WiFi password and not the router one as there are normally 2 distinct passwords printed on the reverse of the router.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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