New broadband hub problem.
on 27-01-2024 07:35 PM
Message 49 of 49
Evening,
I have just connected my new broadband hub, I have a problem, the dashboard page is saying that I'm not connected to the internet, but the white light is showing, and I do have the internet. I have checked all cables etc everything is ok, can someone advise me what I should do.
Thanks 1JanetW
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48 REPLIES 48
on 06-02-2024 07:23 AM
Message 21 of 49
Morning Janet
Thanks for the update. Openreach have left notes to say that the engineer requires a hoist to fix the fault and we should have further updates on 07/02.
I will check on this again tomorrow for updates from Openreach.
Thanks again.
Debbie
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on 05-02-2024 05:32 PM
Message 22 of 49
Hi Debbie,
Thanks for message, I had a visit from openreach this morning, apparently they need an engineer that can go underground. I’ve not herd anything yet.
thanks
Janet.
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on 05-02-2024 08:25 AM
Message 23 of 49
Hi Janet
This fault is still with the Openreach line engineers, I will chase them for further updates.
Thanks
Debbie
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on 02-02-2024 11:24 AM
Message 24 of 49
Hi Janet
No problem 🙂 We will let you know as soon as we receive further updates.
The engineer will be working externally to fix this fault, no access is required at the moment.
Thanks
Debbie
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on 02-02-2024 11:15 AM
Message 25 of 49
Hi Debbie,
Thanks for letting me know
Janet
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on 02-02-2024 08:58 AM
Message 26 of 49
Hi Janet
I can see that this fault was assigned to a line engineer this morning, we should hopefully have further updates later this afternoon.
Thanks
Debbie
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on 01-02-2024 11:09 PM
Message 27 of 49
Thanks Chris,
Broadbands gone down as now as well, hope they can fix it.
Thanks
Janet
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on 01-02-2024 03:32 PM
Message 28 of 49
I've just run another line test and it's failing, showing a disconnection in the network, so I've raised this as a non-appointed task. This means that Openreach will now investigate and may contact you directly if they need to access your home
Chris
Chris, Community Team
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on 01-02-2024 03:13 PM
Message 29 of 49
Hi Chris,
yes ok please send an engineer, I accept the charges. The times best for me are (am 8am-1pm )any day except Wednesday.
thanks
janet.
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on 01-02-2024 01:24 PM
Message 30 of 49
OK Janet, if you'd like us to arrange an engineer visit can you confirm:
- That you accept potential Engineers charges
- Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
Thanks
Chris
Chris, Community Team
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on 31-01-2024 05:52 PM
Message 31 of 49
Hi Chris,
Thanks, yes no internet with either router, I did try again just to make sure. But no joy.
Thanks
Janet
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on 31-01-2024 03:37 PM
Message 32 of 49
So just to confirm, you have no internet connection now with either router? If not then the next step will be to arrange an engineer visit to investigate further
Chris
Chris, Community Team
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on 31-01-2024 12:31 PM
Message 33 of 49
Hi, Chris,
The router is Huawei HG633.
thanks
janet
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on 31-01-2024 08:23 AM
Message 34 of 49
OK thanks Janet, which router do you currently have connected?
Chris
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on 30-01-2024 10:57 PM
Message 35 of 49
Hi Chris,
I did connected the router to the test socket, but couldn’t connect to internet, I did put a fault request in on- line on the 29th January but so far haven’t got back to me.
thanks
Janet.
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on 30-01-2024 06:03 PM
Message 36 of 49
Hi Chris,
I have just one socket and the router is connected to the socket. My landline phone is working ok.
Thanks
Janet
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on 30-01-2024 03:19 PM
Message 37 of 49
Hi Janet,
How many telephone sockets do you have? Is your router currently connected to your test socket? - Your guide to main phone sockets - TalkTalk Help & Support
Chris
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on 30-01-2024 03:08 PM
Message 38 of 49
Hi Chris,
sorry about this, I’d lost everything, but the TV and Broadband are back on but I have no internet at all. I put the new router on and it was flashing amber to white but just the amber light was on, so I’ve changed the router back and rebooted but still no internet. Any ideas what can be done as I need it for my security cameras.
Thanks
janet
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on 30-01-2024 01:18 PM
Message 39 of 49
Hi Janet,
What is the problem with the telephone?
Chris
Chris, Community Team
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on 30-01-2024 12:32 PM
Message 40 of 49
Hi Chris,
Thanks for your message, I’ve run into a problem, I have no internet, no broadband and no tv. I did raise a fault with talktalk yesterday as my phone was not working properly, they said on update that they are looking into it, so I don’t know if it’s to do with that .
Thanks
Janet
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