New broadband hub problem.

[wJanet1]

Evening,

I have just connected my new broadband hub, I have a problem, the dashboard page is saying that I'm not connected to the internet, but the white light is showing, and I do have the internet. I have checked all cables etc everything is ok, can someone advise me what I should do.

Thanks 1JanetW

[Debbie-TalkTalk]

Morning Janet

Thanks for the update. Openreach have left notes to say that the engineer requires a hoist to fix the fault and we should have further updates on 07/02.

I will check on this again tomorrow for updates from Openreach.

Thanks again.

Debbie

[wJanet1]

Hi Debbie,

Thanks for message, I had a visit from openreach this morning, apparently they need an engineer that can go underground. I’ve not herd anything yet.

thanks

Janet.

[Debbie-TalkTalk]

Hi Janet

This fault is still with the Openreach line engineers, I will chase them for further updates.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Janet

No problem 🙂  We will let you know as soon as we receive further updates.

The engineer will be working externally to fix this fault, no access is required at the moment.

Thanks

Debbie

[wJanet1]

Hi Debbie,

Thanks for letting me know

Janet

[Debbie-TalkTalk]

Hi Janet

I can see that this fault was assigned to a line engineer this morning, we should hopefully have further updates later this afternoon.

Thanks

Debbie

[wJanet1]

Thanks Chris,

Broadbands gone down as now as well, hope they can fix it.

Thanks

Janet

[Chris-TalkTalk]

I've just run another line test and it's failing, showing a disconnection in the network, so I've raised this as a non-appointed task. This means that Openreach will now investigate and may contact you directly if they need to access your home

Chris

[wJanet1]

Hi Chris,

yes ok please send an engineer, I accept the charges. The times best for me are (am 8am-1pm )any day except Wednesday.

thanks

janet.

[Chris-TalkTalk]

OK Janet, if you'd like us to arrange an engineer visit can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Thanks

Chris

[wJanet1]

Hi Chris,

Thanks, yes no internet with either router, I did try again just to make sure. But no joy.

Thanks

Janet

[Chris-TalkTalk]

So just to confirm, you have no internet connection now with either router? If not then the next step will be to arrange an engineer visit to investigate further

Chris

[wJanet1]

Hi, Chris,

The router is Huawei HG633.

thanks

janet

[Chris-TalkTalk]

OK thanks Janet, which router do you currently have connected?

Chris

[wJanet1]

Hi Chris,

I did connected the router to the test socket, but couldn’t connect to internet, I did put a fault request in on- line on the 29th January but so far haven’t got back to me.

thanks

Janet.

[wJanet1]

Hi Chris,

I have just one socket and the router is connected to the socket. My landline phone is working ok.

Thanks

Janet

[Chris-TalkTalk]

Hi Janet,

How many telephone sockets do you have? Is your router currently connected to your test socket? - Your guide to main phone sockets - TalkTalk Help & Support

Chris

[wJanet1]

Hi Chris, 

sorry about this, I’d lost everything, but the TV and Broadband are back on but I have no internet at all. I put the new router on and it was flashing amber to white but just the amber light was on, so I’ve changed the router back and rebooted but still no internet. Any ideas what can be done as I need it for my security cameras.

Thanks

janet

[Chris-TalkTalk]

Hi Janet,

What is the problem with the telephone?

Chris

[wJanet1]

Hi Chris,

Thanks for your message, I’ve run into a problem, I have no internet, no broadband and no tv. I did raise a fault with talktalk yesterday as my phone was not working properly, they said on update that they are looking into it, so I don’t know if it’s to do with that .

Thanks

Janet