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Broadband help

For queries about your TalkTalk broadband service.

New router

Laura933
First Timer
Private Message TalkTalk

on ‎19-02-2025 10:20 PM

Message 9 of 9

My router is awful! I’ve had it since I first joined Talktalk. How can I request a new one?

LW
Labels:
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8 REPLIES 8

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Laura933

Monday

Message 1 of 9

Hi

 

That's great news, thanks for letting us know.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Laura933
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

Sunday

Message 2 of 9

Hi Debbie, I have and it’s set up works great Thankyou for your help! ☺️

LW
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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Laura933

Friday

Message 3 of 9

Hi @Laura933 

 

Have you received the replacement router?

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Laura933

on ‎17-03-2025 10:06 AM

Message 4 of 9

Hi @Laura933 

 

No problem 🙂

 

Please let us know how you get on.

 

Thanks again.

 

Debbie

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Laura933
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎17-03-2025 09:54 AM

Message 5 of 9

Thankyou! 

LW

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Laura933

on ‎17-03-2025 09:19 AM

Message 6 of 9

Thanks @Laura933 

 

The new router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with the replacement router.

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Laura933
First Timer
Private Message TalkTalk

on ‎15-03-2025 03:05 PM

Message 7 of 9

Hi I have updated this

LW

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎20-02-2025 06:18 AM

Message 8 of 9

Hi

 

Can you please update your Community Profile to include your

  • Name
  • TalkTalk Telephone number or Account number

 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Do not post any personal information, account numbers or phone numbers publicly.

 

Thanks

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Anonymous User
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