New wifi bix

[Zander2]

Hi can i get a new wifi box mine has stop working 

[Debbie-TalkTalk]

@Zander2  That's great, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Zander2]

Hi yes i received it on Friday thank you so i am all sorted now i have sent you the old one back on Saturday 

[Debbie-TalkTalk]

HI @Zander2 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi Zander2

No problem 🙂

Thanks

Debbie

[Zander2]

Thank you

[Debbie-TalkTalk]

Hi Zander2

Apologies for this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie

[Zander2]

Hi good morning my wifi box completely stop working so i have end up borrow my sister wifi box just now untill i get a new one (i am lucky my sister on holiday right now and don’t need it at this moment)

[Michelle-TalkTalk]

Morning,

Thank you. I've run a test on the line now which hasn't detected a fault and the connection looks stable. Can I just confirm, what issues are you experiencing with the router please?

Thanks

Michelle

[Zander2]

Hi i just updated it ther 

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle