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Broadband help

For queries about your TalkTalk broadband service.

New wifi bix

Zander2
Chatterbox
Private Message TalkTalk
Message 11 of 11

Hi can i get a new wifi box mine has stop working 

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10 REPLIES 10

Message 1 of 11

@Zander2  That's great, thanks for letting me know 🙂

 

I have sent you a Private Message with a link to a short survey for the Community.

 

Thanks again.

 

Debbie

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Zander2
Chatterbox
Private Message TalkTalk
Message 2 of 11

Hi yes i received it on Friday thank you so i am all sorted now i have sent you the old one back on Saturday 

Message 3 of 11
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Message 4 of 11

Hi Zander2

 

No problem 🙂

 

Thanks

 

Debbie

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Message 5 of 11

Thank you

Message 6 of 11

Hi Zander2

 

Apologies for this.

 

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how you get on.

 

Thanks

 

Debbie

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Zander2
Chatterbox
Private Message TalkTalk
Message 7 of 11

Hi good morning my wifi box completely stop working so i have end up borrow my sister wifi box just now untill i get a new one (i am lucky my sister on holiday right now and don’t need it at this moment)

Message 8 of 11

Morning,

 

Thank you. I've run a test on the line now which hasn't detected a fault and the connection looks stable. Can I just confirm, what issues are you experiencing with the router please?

 

Thanks

 

Michelle

 

Zander2
Chatterbox
Private Message TalkTalk
Message 9 of 11

Hi i just updated it ther 

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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 10 of 11

Morning,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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