No Internet Since Sunday 8th December. Help Please.

[AnDaMi]

Hello

My internet has been out since Sunday 8th December
Flashing Amber Light on Router
three or four green lights on the small box on the wall
Have tried turning off/ on
Have tried resetting
Have tried phoning but not managed to speak to a person.
Can i get some assistance please?

[Chris-TalkTalk]

Thanks. Could you just confirm the make and model of router that you have connected?

Chris

[AnDaMi]

Hi. I am not at home ( as have no internet) the little box has 4 green lights. It is a small grey box.

Yes, i powered off and left for over 30mins

Thank you A

[Karl-TalkTalk]

Hi

All looks ok on this side.  Have you powered off the ONT and router for 30 minutes ?

Also, can you advise what lights are 'on' on your ONT, are they all green ?

Do you have a Nokia ONT ?

Thanks  

Karl. 

[AnDaMi]

Hi. Information updated as requested.

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl 

[AnDaMi]

The Box on the wall (ONT) has green lights.

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl 

[AnDaMi]

Hello Karl. Yes. I have tried that a few times.
Also tried to reset the router.

[Karl-TalkTalk]

Hi

Have you tried turning off the router and the small box on the wall (ONT) for 30 minutes as this will reset the session.

Karl.