For queries about your TalkTalk broadband service.
on 31-05-2023 08:52 AM
Hi
My phone and broadband connection has dropped out. The phone display reads 'Check Phone Line' and the broadband won't connect.
I suspect, though I don't know for sure, that the external wires which run into the house have been damaged during some recent building work.
Is this one for Openreach? I appreciate that I'll need to foot the bill if the damage was caused by my builders.
I should add that the building work is not yet complete, but the builders say they won't be doing any further work that might cause any damage, so they are content for Openreach to visit whenever it's convenient for them.
Kind regards
Richard
on 05-06-2023 06:39 AM
Hi Richard
That's great news, thanks for letting us know 🙂
Debbie
on 03-06-2023 12:08 PM
Hi
The problem has been resolved. Many thanks indeed for your help.
Richard
on 31-05-2023 09:17 AM
You're Welcome 🙂
Regards
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 31-05-2023 09:16 AM
Excellent. Many thanks, Karl.
Richard
on 31-05-2023 09:05 AM
Hi
I've logged this out to BT Openreach for a Non Appointed engineer - Non appointed means the engineer will be dispatched to look at the line without requiring an appointment be made with you to visit your property.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.