Broadband help

Blackdog262 · ‎31-05-2023

Our router (Fast 5364-4TB) is having connection problems. Internal devices are able to connect to the router, and when logged into the router it reports as being connected to the internet, but we have no internet access.

After trying power cycling the router and a reset, I tried a factory reset. This resolved the issue for a short time, but then the problem returned. Sometimes a reset or factory reset will make the router work for a short time before the problem returns.

When the problem first occurred (yesterday evening) there had not been any changes to our set-up, or any new devices connected.

Michelle-TalkTalk · ‎05-06-2023

Morning,

How are you getting on?

Thanks

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Karl-TalkTalk · ‎31-05-2023

Hi

a router is on the way.

Regards,

Karl.

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Blackdog262 · ‎31-05-2023

Hi Karl,

Yes please. Since my first post I have found that if only one device is connected to the router it gives a stable connection. More than one and it falls over.

Thank you for your help.

Brian

Karl-TalkTalk · ‎31-05-2023

Hi

Would you like to swap out the router and try another ?