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Broadband help

For queries about your TalkTalk broadband service.

No connection following Engineer visit to install

Private Message TalkTalk
Message 3 of 3

I have had an Openreach Engineer come to fix my line for a "homemove" yesterday and everything went according to plan from what he told me, however, I don't seem to be up and running.  My circumstance is not the typical homemove as I am transferring my connection from my parents house to take over the Plusnet connection in my current house, which maybe is part of the issue. My account says there is an issue that has got it delayed, is it possible for someone to see what's going on? Also, I wasn't really told what I should do - should I be using the existing router from my parents house or will I get a new one? (I have tried the existing router and it is doesn't work). And I assumed that I didn't need to inform Plusnet that I wish to cancel as it was a like-for-like change but should I have? (I am out of contract with both providers).


Support Team
Private Message
Message 1 of 3

Hi ryan23


It looks like the delay is caused by transferring the number. 


I would suggest calling  us and speaking to the homemove team about this I cant see any activation date on your order at this time.




Community Star
Private Message TalkTalk
Message 2 of 3

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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