I have had an Openreach Engineer come to fix my line for a "homemove" yesterday and everything went according to plan from what he told me, however, I don't seem to be up and running. My circumstance is not the typical homemove as I am transferring my connection from my parents house to take over the Plusnet connection in my current house, which maybe is part of the issue. My account says there is an issue that has got it delayed, is it possible for someone to see what's going on? Also, I wasn't really told what I should do - should I be using the existing router from my parents house or will I get a new one? (I have tried the existing router and it is doesn't work). And I assumed that I didn't need to inform Plusnet that I wish to cancel as it was a like-for-like change but should I have? (I am out of contract with both providers).
