For queries about your TalkTalk broadband service.
on 03-01-2024 07:30 PM
Hello
It's been 4 days I don't have any internet connection and my router has amber light flashing.
Last time I was able to contact talk talk 3 days ago they said there were an outage in my area. But I don't think it would last that long.
on 22-01-2024 06:45 AM
Hi fparolin85
That's great, thanks for letting me know 🙂
Debbie
20-01-2024 08:32 AM - edited 20-01-2024 01:43 PM
Hi Debbie
Yes, it was delivered today.
Many thanks
on 19-01-2024 08:15 AM
Hi fparolin85
Have you received the returns bag?
on 16-01-2024 08:44 AM
Hi fparolin85
Thanks for your reply.
I've ordered a returns bag, please allow 24-48hrs for this to arrive.
Debbie
on 15-01-2024 10:03 PM
SAGEMCOM FAST 5364
on 15-01-2024 07:09 AM
Morning,
Can I just confirm, what is the make and model of the old router please?
Thanks
Michelle
on 13-01-2024 09:03 AM
Hello
It was said that I would need to return the old router using a return bag but that was not sent together with the replacement router, so what should I do?
Thanks
on 11-01-2024 06:39 AM
Hi fparolin85
I'm glad to hear that the fault has been resolved.
I can see that Gliwmaeden2 has linked to our compensation policy.
Thanks
on 10-01-2024 08:52 PM
If there is a total loss of service, @fparolin85, once it is resolved it normally qualifies for automatic compensation. This then takes around a month to show up.
https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583
Your ordinary bill is not modified meanwhile.
on 10-01-2024 08:20 PM
Yes, we received the new one and now the internet is back.
Now my question is will I be charged my normal bill, since for all these 10 days I couldn't use the service because of malfunction of the router?
on 08-01-2024 08:25 AM
Hi again,
Can I just confirm, have you been advised that a router has been sent? If not then we can order one for you.
Thanks
Michelle
on 08-01-2024 07:29 AM
Good morning,
Thanks for the update and we'll check back in with you in a few days to see how you're getting on.
Thanks
Michelle
06-01-2024 09:35 AM - edited 06-01-2024 09:35 AM
Hi Michelle
The engineer came and found that the issue is the router and we should get a new one.
on 05-01-2024 06:35 AM
Morning,
The latest update is that the next step will be to arrange an engineer visit to the property. Have you been contacted by Openreach?
Thanks
Michelle
on 04-01-2024 06:37 AM
Good morning,
I'm sorry to hear this. I can see that a fault has been raised to Openreach. We'll check this again first thing in the morning for an additional update for you.
Thanks
Michelle
on 03-01-2024 07:52 PM
Try leaving it plugged in at the test socket, @fparolin85, if your master socket has one:
https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432
Then leave it switched ON unless staff say otherwise.
They will be back on here during the day.
on 03-01-2024 07:39 PM
Thanks Gliwmaeden2
Yes, I did switched off for more than 30min multiple times in different days and nothing. Also tried to reset, no luck either.
on 03-01-2024 07:35 PM
Have you tried switching off the router for a full 30 minutes - it may come back if some work was done in the background meanwhile, @fparolin85?
Make sure you have completed your community forum profile details for TT staff to identify your account when they reach your thread. You need to go via your avatar/name; settings. Personal Information.
SAVE CHANGES
Let us know how you get on meanwhile.