No internet to unmanaged switch

[srahman76]

Hi,

I have ran an ethernet cable from one of the LAN ports on my TalkTalk Hub router (Fibre 150) to an unmanaged switch (TP-LINK TL-SG1024D 24 Port Gigabit switch). Initially, the first few days I have all my wired connection connected, TVs, CCTV, laptops etc (my house has CAT6 wired throughout).  There is successful connection to the switch and then a few days later my devices has no internet.  I currently now have a 10 meter cable running across the floor directly to the CCTV unit and one to my work laptop, as I work from home and require a wired connection. 

I have swapped the 24 port switch with a new TP-Link 8 Port Gigabit Switch (TL-SG108) and I get the same issue a few days later.

This setup has worked previously when I was on a normal ADSL broadband (BT and Virgin).

They are both unmanaged switches which are plug and play.

The switches only work again after I have done a factory reset on the router. Any ideas what I can do? Maybe the settings for the router need tweaking or firmware update, which I can't do manually?

Thanks in advance 🙂  

[Karl-TalkTalk]

Hi

You can connect the router via the wan port to the switch to give wifi conectivity 🙂

Karl.

[srahman76]

Hi Karl,

This will cause some issues, as I have IoT equipment that require WiFi, i.e Ring doorbell and chime, my daughters tablet, light switch etc.

I am happy to run a direct cable from the router to my CCTV box as well as my work laptop, as I require wired connectivity due to secure work.

Regards,

Shajna

[Karl-TalkTalk]

Hi

Ok, while waiting for the TalkTalk router, can you continue using that setup for a couple of days and see if there are any issues / drops etc.

Karl.

[srahman76]

Hi Karl, 

I can confirm that I have wired connectivity from the unmanaged switch, when connected directly to the ONY box.

Again, I have tried both my unmanaged switches ( 8 ports and 24 ports).

Thank you.

[Karl-TalkTalk]

Thanks, this will mean you are without wifi if you rely on that, but is a good way to test and see if the router is causing the drop etc.

Karl.

[srahman76]

Hi Karl,

I already received all those emails back in May.  

My apologies for misunderstanding, I will connect the switch to the ONY box now.

[Karl-TalkTalk]

Hi

There may have been a delay with the emails, similar issue happened to me with account mails.

Are you able to connect the switch directly to the ONY box on the wall, so bypassing the TalkTalk router altogether, so the ethernet cable that currently goes to the WAN port on the TalkTalk router should now go directly to the switch.

Karl.

[srahman76]

Karl, 

I have literally just received this...

Hi Shajna,
Great news! We've made all the changes you requested to your Future Fibre package. We've included a quick rundown of everything you need to know below.

Here are all the important bits...
Account number:
1014182114
New package:
Fibre 150 Data Only
New package start date:
16 August 2022
The monthly price of broadband will rise in April each year by the rate of inflation plus 3.7%. New contracts from 1st Feb 2022 will receive this rise from April 2023. Please visit talktalk.co.uk/legal for more information.

Can you please explain what is happening?

[srahman76]

Hi Karl,

Yes, I have directly connected a cat6 cable from the router into the switch, and the issue still exists.

Could we try another firmware update please? seemed to have worked last time.

Also I have a couple of emails yesterday evening, that my Future Fibre is live?

Not sure why I received this, as I joined in May.

[Karl-TalkTalk]

Hi

Quick question, have you tried connecting the switch directly to the ONT and does this have / cause any issues ?

Meanwhile, I want to send out a new router so this can be ruled out.

Karl.

[srahman76]

Good morning, I hope you are well.  

Please can you help? I have the same issue again.  during the past 3 and a half weeks the wired internet has worked as it should, until last night.  I now have the same problem again. Any devices connected to my unmanaged switch has stopped working.  

[Chris-TalkTalk]

No problem, I'll keep my fingers crossed 🙂

Chris

[srahman76]

Thank you, hoping this may resolve the issue.  

Regards,

Shajna

[Chris-TalkTalk]

OK, I've started the firmware update, it should complete within 15 minutes, please don't reboot your router?

Chris

[srahman76]

Chris, yes please.

Regards,

Shajna

[Chris-TalkTalk]

Are you OK for me to do the upgrade now, it can take about 15 minutes?

Chris

[srahman76]

Chris, Yes please. that would be great.  I have backed up the config, but I believe I won't be able to back up the software version, just in case we need to roll back. Thank you.

[Chris-TalkTalk]

OK thanks. There is a more recent firmware version available, would you like to give it a try?

Chris

[srahman76]

Hi Chris, private note has been updated.  Thank you.

[Chris-TalkTalk]

Could you add the serial number of the router to the private notes section of your  community profile and I'll check the firmware version

Chris