No internet to unmanaged switch

[srahman76]

Hi,

I have ran an ethernet cable from one of the LAN ports on my TalkTalk Hub router (Fibre 150) to an unmanaged switch (TP-LINK TL-SG1024D 24 Port Gigabit switch). Initially, the first few days I have all my wired connection connected, TVs, CCTV, laptops etc (my house has CAT6 wired throughout).  There is successful connection to the switch and then a few days later my devices has no internet.  I currently now have a 10 meter cable running across the floor directly to the CCTV unit and one to my work laptop, as I work from home and require a wired connection. 

I have swapped the 24 port switch with a new TP-Link 8 Port Gigabit Switch (TL-SG108) and I get the same issue a few days later.

This setup has worked previously when I was on a normal ADSL broadband (BT and Virgin).

They are both unmanaged switches which are plug and play.

The switches only work again after I have done a factory reset on the router. Any ideas what I can do? Maybe the settings for the router need tweaking or firmware update, which I can't do manually?

Thanks in advance 🙂  

[Chris-TalkTalk]

No problem 🙂

[srahman76]

Thank you Chris 🙂

[Chris-TalkTalk]

Ok thanks for letting us know. If you experience any further problems just let us know

Chris

[srahman76]

Hi Michelle,

I changed the router on Sunday and so far all seems to be stable. Thank you.

I have packed up the Eero router and old Sagecom route to take over to the post office today.

Thank you.

Regards,

Shajna

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

[Debbie-TalkTalk]

Hi Shajna

No problem. Please let me know how you get on.

Thanks

Debbie

[srahman76]

Hi Debbie,

Thank you very much.

Regards,

Shajna

[Debbie-TalkTalk]

Hi srahman76

Apologies for this. Our Warehouse Team sent the router for me, I didn't request an eero.

I have now ordered the Sagemcom hub and a returns bag, please allow 24-48hrs for this to arrive.

Thanks

[srahman76]

Hello, we you be sending me a Sagemcom router and the Eero router is the wrong one. Thank you. 

[Gliwmaeden2]

Check to see if there is a returns bag with the Eero, @srahman76. If not, staff will send you one.

See: https://community.talktalk.co.uk/t5/Articles/Returning-your-TalkTalk-equipment/ta-p/2348381

You can use Royal Mail Parcel Collect. Talktalk doesn't arrange collection. 

[srahman76]

Hello,

I received the router today, and it is an Eero route and not a Sagemcom router.

Please can this be replaced with a Sagemcom router, and arrange for a collection on the Eero router.

Thank you.

Regards,

Shajna

[Debbie-TalkTalk]

Hi srahman76

The router is on its way, please allow 48hrs for this to arrive.

Thanks

Debbie

[srahman76]

Hello Michelle,

Yes please.  Can there be a software update in case this resolves the issue?

I have either a Sagemcom 5364 or 5464 model router.

Thank you.

Regards,

Shajna

[Michelle-TalkTalk]

Morning,

I'm really sorry to hear this. Would you like us to send a replacement router for testing purposes?

Thanks

[Gliwmaeden2]

Re-escalating this for you, @srahman76.

Staff are on here during the day, Monday to Friday. 

Please look out for their reply. 

[srahman76]

Hello, 

Please can you help?  From Thursday 11th May I have seem to lose connection to my router, WiFi as well as wired connection through my unmanaged switches. This again happened on Friday 12th and again last night Sunday 14th. 

I have rebooted the router and the switch ans no luck, I also swapped out my unmanaged switch (spare Gigabit switch) with the same result.  

Only after a factory reset on the router my WiFi connects as well as my wired connection. 

I need to have wired connection for my work as I need ro connect a secure laptop.

Has there been software updates on the router that has been causing this problem?

Please not I has a similar issue last year.

Thank you.

Regards, 

Shajna

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[srahman76]

Hi Karl,

Thank you.

[Karl-TalkTalk]

Hi

The router will usually arrive in 24 - 48hrs and should be either the Sagemcom 5364 or 5464 model.

Karl.

[srahman76]

Hi Karl,

Yes, I have now done this.  Roughly when would I expect the new router? 

Also, please can you confirm which router I receive?

Thank you.