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For queries about your TalkTalk broadband service.

No power lights on router

Clair79
First Timer
Private Message

on ‎10-08-2022 03:50 PM

Message 7 of 7

I have no lights on my router like there's no power getting to it I've tried plugging it into another plug. I used online chat this morning but after nearly 2 hours still nothing sorted waiting for call back later. Anyone got any ideas. Thanks 

Clair
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6 REPLIES 6

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Barntonbenny

on ‎01-04-2024 10:54 AM

Message 1 of 7

HI Barntonbenny

 

I'm sorry to hear this.

 

Please can you create a new topic on the Community, we can then take a look at this for you.

 

Thanks

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Barntonbenny
First Timer
Private Message TalkTalk

on ‎31-03-2024 02:01 PM

Message 2 of 7

Hi, I have exactly the same issue ( for the second time ) ! Now my replacement router has no power !! I was without internet last time for 3 WEEKS, and was promised compensation ( which never happened )!!! I am seriously considering going to BT or EE NOW! I am not willing to wait over a week for another replacement routet!!! NOT HAPPY!!!!!

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Clair79

on ‎11-08-2022 09:40 AM

Message 3 of 7

Hi Clair79

 

A new router is on the way to you now.

 

Regards,
 

Karl. 

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Skynet_TX
Community Star
Private Message

on ‎10-08-2022 08:23 PM

Message 4 of 7

Hi @Clair79,

 

Yep, pretty poor that the live chat can't resolve something like this, the support team here on the community will be able to help when they are back tomorrow. As @AllyM says, if you have checked with a power socket that you know is working and the router has no lights, then the team here will be able to arrange a replacement for you.

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Clair79
First Timer
Private Message

on ‎10-08-2022 06:07 PM

Message 5 of 7

They were asking me the most random questions but surly if no lights on at all means no power getting to it 

Clair
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AllyM
Philosopher
Private Message TalkTalk

on ‎10-08-2022 05:55 PM

Message 6 of 7

@Clair79 ,

If you've confirmed that the power sockets you've tried are working ok, then it sounds like the router or power adapter has gone faulty.

 

Staff on here should be able to get a new set sent out to you when they reach this thread. Disappointing that the live chat operator was unable to do that for you though.

It may help if you prepare by updating your forum profile with your personal details and your TalkTalk landline number in order that they are able to locate and access your account (don't post personal details on the thread though). 

 

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