No router or dva box

[Da001]

Hi team

update to full fibre on 24th no sign of router or Dva adapter on my account or text with tracking number is it possible if you can check for me much appreciated 

thanks Dave

[Debbie-TalkTalk]

Hi @Da001 

I'm so glad to hear this, thanks for letting me know 🙂

Please let me know how you get on following your upgrade to full fibre.

Debbie

[Da001]

Hi Debbie

Thanks for looking in to this for me and your reply and I have had a email from talktalk about one hour ago and about 10mins from royal mail with a delivery for tomorrow so thanks for your help

Dave

[Debbie-TalkTalk]

Hi @Da001 

Our warehouse team has confirmed that the router and DVA have been ordered and were shipped yesterday, so this should arrive for when your service is upgraded.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Dave @Da001 

I'm just looking at this now and I will post back here as soon as I have further information.

Thanks

Debbie