@NozFoz, continue to pay your bills as usual.
After the incident is resolved, automatic compensation is awarded for complete loss of service but you'd need to wait about a month before chasing it up, if it failed to show.
Details are here:
https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583
It's a generous amount, to help cover the extra costs and nuisance incurred by the loss of service.
If you check the Ts&Cs (link at the foot of the page) you can see the limits of Talktalk's liability. This is the contract you signed up to as a residential customer.
Staff will be back on here during the day, to run tests. Leave the router switched on for now.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
