Broadband help

BM-Moh · ‎23-12-2024

Hello TalkTalk Staff, I have ordered a replacement router last Wednesday and haven't received it yet. I triple checked with customer service and they have confirmed it to be on its way but I wasn't provided/ couldn't find a Order reference. Please could I get another email since it has been a while past the delivery date and I'm concerned it has arrived in the wrong place. Thanks

Karl-TalkTalk · ‎02-01-2025

Hi

That's good news, thanks for letting us know.

Regards,

Karl.

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BM-Moh · ‎02-01-2025

Morning Michelle,

The router has arrived this morning and I'm all connected. Thanks for the help

Michelle-TalkTalk · ‎30-12-2024

Morning,

Can I just check, has the router arrived since your last post?

Thanks

Michelle

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BM-Moh · ‎27-12-2024

Hey Chris,

So far I haven't received the router yet and I'm still unable to track the order. Can you Private message/ Email me the order number so I can track it down by Royal Mail. Thanks

Chris-TalkTalk · ‎24-12-2024

Hi BM-Moh,

The router hasn't been dispatched yet but I can see that it's on order. Can you bump the thread on the 27th and we'll check again

Chris

Chris, Community Team

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Broadband help

Order Number required for router replacement