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Broadband help

For queries about your TalkTalk broadband service.

PPPOE SETTINGS?

Shelia2021
First Timer
Private Message

on ‎02-12-2021 07:30 PM

Message 4 of 4

I have been trying desperately to get my talktalk ISP username and password to use for a third party router and older Windows PC that requires this authentication.

I have spoken to technical department and customer service to no avail..know one knows??

I need those detail's, talktalk are obligated to supply me with them but aren't?why? Not a happy customer!

Any help is appreciated..

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3 REPLIES 3

AllyM
Philosopher
Private Message TalkTalk

on ‎04-12-2021 05:03 PM

Message 1 of 4

@Shelia2021 , I'm wondering if it may also help people to advise you better,  if you are willing to say what make and model of router you are trying to use and what type of broadband service you have.

 

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎03-12-2021 08:47 AM

Message 2 of 4

Hi Shelia2021

 

Did you sort thing out, is all ok now ?

 

Thanks  

 

Karl. 

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Skynet_TX
Community Star
Private Message

on ‎02-12-2021 08:43 PM

Message 3 of 4

Hi @Shelia2021,

 

The settings are described here : https://community.talktalk.co.uk/t5/Articles/Set-up-a-non-TalkTalk-router/ta-p/2205383

 

So you probably don't need a 'real' username and password. The only exception might be if you were originally a customer for one of the legacy broadband providers that were purchased by TalkTalk, as some of those old legacy accounts do still use a real username and password.

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