For queries about your TalkTalk broadband service.
on 09-05-2023 05:43 PM
Good afternoon, my IT has confirm we have a PPTP VPN server at work and I'm unable to connect to work from home. I have called numerous times and no one has actually provided a solution that works and have been hang up the call a few times.
So from reading this forum I either need an update of my firmware like this person had
https://community.talktalk.co.uk/t5/Fibre/VPN-stopped-working/td-p/2889120
Or like this other person I would need a new router as i have the exact same problem
https://community.talktalk.co.uk/t5/Broadband/PPTP-VPN-Outbound-stopped-working/td-p/2838346
Router is - Sagemcom FAST5364 3.00
Please advise as this is getting urgent and fustrating knowing is a well knowed error with your routers and no one within the company seems to be able to help
on 11-05-2023 08:19 AM
Morning,
How are you getting on?
Thanks
on 10-05-2023 06:53 AM
Hi Cassie90
I have made a change to your router firmware, please can you retest?
Thanks
Debbie
on 09-05-2023 06:02 PM
@Cassie90, you mentioned a little earlier that you already have a new router:
https://community.talktalk.co.uk/t5/Broadband/PPTP-VPN-Not-working/td-p/2891059#M854554
You are unlikely to need another one immediately, so checking the firmware will be the priority.
Leave the router switched on at all times unless staff tell you otherwise. They'll check when they reach your thread and sometimes start work very early in the morning.
Your thread is in the queue for attention.