PPTP-VPN CONNECTION

[Cassie90]

Good afternoon, my IT has confirm we have a PPTP VPN server at work and I'm unable to connect to work from home. I have called numerous times and no one has actually provided a solution that works and have been hang up the call a few times. 

So from reading this forum I either need an update of my firmware  like this person had

https://community.talktalk.co.uk/t5/Fibre/VPN-stopped-working/td-p/2889120 

Or like this other person I would need a new router as i have the exact same problem

https://community.talktalk.co.uk/t5/Broadband/PPTP-VPN-Outbound-stopped-working/td-p/2838346 

Router is - Sagemcom FAST5364 3.00

Please advise as this is getting urgent and fustrating knowing is a well knowed error with your routers and no one within the company seems to be able to help

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

[Debbie-TalkTalk]

Hi Cassie90

I have made a change to your router firmware, please can you retest?

Thanks

Debbie

[Gliwmaeden2]

@Cassie90, you mentioned a little earlier that you already have a new router:

https://community.talktalk.co.uk/t5/Broadband/PPTP-VPN-Not-working/td-p/2891059#M854554

You are unlikely to need another one immediately, so checking the firmware will be the priority. 

Leave the router switched on at all times unless staff tell you otherwise. They'll check when they reach your thread and sometimes start work very early in the morning. 

Your thread is in the queue for attention.