PPTP VPN Connection
on 17-01-2023 06:31 PM
Message 22 of 22
Hi,
I have got a new job, with a PPTP VPN connection for homeworking.
This won't connect via my Talk Talk connection, but works fine if I try on a friend's BT Broadband.
I have spoken to the help desk twice to no avail.
Any ideas what I can do to enable the connection to go through?
Thanks,
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VPN
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21 REPLIES 21
on 20-01-2023 02:29 PM
Message 1 of 22
Hi Gayle
That's great 🙂
If you do experience any further issues then please let me know.
Thanks again.
Debbie
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on 20-01-2023 02:26 PM
Message 2 of 22
Thanks Debbie,
I've just checked, and the vpn is now working.
Thanks for getting this sorted for me!
Gayle
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on 20-01-2023 02:13 PM
Message 3 of 22
Hi Gayle
The firmware has now updated, please can you retest and let us know how the connection compares?
Thanks
Debbie
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on 20-01-2023 12:09 PM
Message 4 of 22
Hi Gayle
Thank you. I've asked our Devices Team to update the firmware on the new router.
I will post back to confirm once this has been completed.
Thanks
Debbie
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on 20-01-2023 11:51 AM
Message 5 of 22
That should read vpn issue
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on 20-01-2023 11:51 AM
Message 6 of 22
Hi Debbie
The new router is working, and I'm connected to the Internet.
Could you look onto the van issue for me again?
Thanks
Gayle
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on 20-01-2023 09:52 AM
Message 7 of 22
Hi Gayle55
Thanks for your reply.
Please let me know once it's connected and I will check this for you.
Debbie
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on 20-01-2023 09:49 AM
Message 8 of 22
I am waiting for the delivery today.
I'll let you know if I have Internet access again when it arrives - and then hopefully we can get back to getting the van issue sorted!
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on 20-01-2023 07:38 AM
Message 9 of 22
Hi Gayle55
Have you received the replacement router?
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on 19-01-2023 06:21 AM
Message 10 of 22
Morning,
I'm sorry to hear this. I can see that a replacement router has been ordered yesterday so this should arrive soon.
Thanks
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on 18-01-2023 05:21 PM
Message 11 of 22
My router is still not working.
I've unplugged, and tried the reset pin hole, but it is still flashing orange led, and no WiFi
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on 18-01-2023 07:54 AM
Message 12 of 22
Hi Gayle55
Thank you. I have also ordered a replacement router just in case there is an issue with your router.
Please let us know which light is showing on the router tonight.
Thanks
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on 18-01-2023 07:43 AM
Message 13 of 22
I've tried and left it resetting.
I've had to leave now to go to work, so won't be near the router again until this eve
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on 18-01-2023 07:21 AM
Message 14 of 22
Hi Gayle55
I'm so sorry about this. Could you try a pin hole reset for me (for ten seconds)
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on 18-01-2023 07:20 AM
Message 15 of 22
Fault ref for line REP 12393503
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on 18-01-2023 07:17 AM
Message 16 of 22
Hi
I have rebooted, but still have the orange light flashing.
I have run a line test on the website, and there appears to be a fault on the line...
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on 18-01-2023 07:05 AM
Message 17 of 22
Hi Gayle55
Could you reboot the router for me please, I can then try and connect to your router again.
Thanks again.
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on 18-01-2023 06:57 AM
Message 18 of 22
Yes, the router is on.
The orange Led light is flashing currently
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on 18-01-2023 06:43 AM
Message 19 of 22
Hi Gayle55
Apologies for this.
I'm trying to update your router firmware, is your router switched on at the moment?
Thanks
Debbie
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on 17-01-2023 10:11 PM
Message 20 of 22
Yes, thank you, that is the version number I can see on the router.
Hopefully the support team can help further with the firmware.
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