PPTP VPN Connection

[Gayle55]

Hi,

I have got a new job, with a PPTP VPN connection for homeworking.

This won't connect via my Talk Talk connection, but works fine if I try on a friend's BT Broadband.

I have spoken to the help desk twice to no avail.

Any ideas what I can do to enable the connection to go through?

Thanks,

[Debbie-TalkTalk]

Hi Gayle

That's great 🙂

If you do experience any further issues then please let me know.

Thanks again.

Debbie

[Gayle55]

Thanks Debbie, 

I've just checked, and the vpn is now working. 

Thanks for getting this sorted for me!

Gayle

[Debbie-TalkTalk]

Hi Gayle

The firmware has now updated, please can you retest and let us know how the connection compares?

Thanks 

Debbie

[Debbie-TalkTalk]

Hi Gayle

Thank you. I've asked our Devices Team to update the firmware on the new router.

I will post back to confirm once this has been completed.

Thanks

Debbie

[Gayle55]

That should read vpn issue

[Gayle55]

Hi Debbie

The new router is working, and I'm connected to the Internet. 

Could you look onto the van issue for me again?

Thanks

Gayle

[Debbie-TalkTalk]

Hi Gayle55

Thanks for your reply.

Please let me know once it's connected and I will check this for you.

Debbie

[Gayle55]

I am waiting for the delivery today. 

I'll let you know if I have Internet access again when it arrives - and then hopefully we can get back to getting the van issue sorted!

[Debbie-TalkTalk]

Hi Gayle55

Have you received the replacement router?

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I can see that a replacement router has been ordered yesterday so this should arrive soon.

Thanks

[Gayle55]

My router is still not working.

I've unplugged, and tried the reset pin hole, but it is still flashing orange led, and no WiFi 

[Debbie-TalkTalk]

Hi Gayle55

Thank you. I have also ordered a replacement router just in case there is an issue with your router.

Please let us know which light is showing on the router tonight.

Thanks

[Gayle55]

I've tried and left it resetting. 

I've had to leave now to go to work, so won't be near the router again until this eve 

[Debbie-TalkTalk]

Hi Gayle55

I'm so sorry about this. Could you try a pin hole reset for me (for ten seconds)

[Gayle55]

Fault ref for line REP 12393503

[Gayle55]

Hi

I have rebooted, but still have the orange light flashing. 

I have run a line test on the website, and there appears to be a fault on the line...

[Debbie-TalkTalk]

Hi Gayle55

Could you reboot the router for me please, I can then try and connect to your router again.

Thanks again.

[Gayle55]

Yes, the router is on. 

The orange Led light is flashing currently

[Debbie-TalkTalk]

Hi Gayle55

Apologies for this.

I'm trying to update your router firmware, is your router switched on at the moment?

Thanks

Debbie

[Gayle55]

Yes, thank you, that is the version number I can see on the router.  

Hopefully the support team can help further with the firmware.