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Broadband help

For queries about your TalkTalk broadband service.

Powerline adapter stopped working

Foxy123
Whizz Kid
Private Message

on ‎14-01-2022 12:10 PM

Message 7 of 7

Hi there. One of my powerline adapters that was supplied with the tv box has suddenly stopped working, no lights at all! So I have no internet connection to my TV at all. I have tried all the things listed but it's still not working.  If I listen closely I can hear a slight humming sound coming from it, so I have removed it from the plug socket for safety.  How can I get replacements please? Many thanks.

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6 REPLIES 6

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Foxy123

on ‎24-01-2022 08:26 AM

Message 1 of 7

Hi

 

That's great news, glad I was able to help.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Foxy123
Whizz Kid
Private Message
In response to Karl-TalkTalk

on ‎21-01-2022 03:04 PM

Message 2 of 7

I am grateful you are so helpful on this community forum. The adapters arrived quickly in a couple of days and have been installed and everything is working fine once again. Thank you!

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Foxy123

on ‎17-01-2022 02:40 PM

Message 3 of 7

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Foxy123
Whizz Kid
Private Message
In response to Karl-TalkTalk

on ‎17-01-2022 02:38 PM

Message 4 of 7

That’s great - many thanks indeed.

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎17-01-2022 07:44 AM

Message 5 of 7

Hi Foxy123

 

I'll get a replacement set out to you.

 

Thanks  

 

Karl.

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

KeithFrench
Community Star
Private Message TalkTalk

on ‎14-01-2022 01:12 PM

Message 6 of 7

That may depend on its age & where you got it from within TalkTalk. I will ask TalkTalk support to confirm.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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