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Broadband help

For queries about your TalkTalk broadband service.

Powerline adapter

Martine75
First Timer
Private Message

on ‎04-04-2023 08:20 AM

Message 4 of 4

Hi, one of my my powerline adapters has stopped working - there's no lights at all on it. I have tried resetting it and re-pairing it but with no luck. Any advice is welcome! Thanks

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Martine75

on ‎10-04-2023 08:09 AM

Message 1 of 4

Hi Martine

 

Thanks for your reply.

 

How old are the powerline adapters? Did we send these to you or did you order these directly from our online store?

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Martine75
First Timer
Private Message
In response to Debbie-TalkTalk

on ‎09-04-2023 11:11 AM

Message 2 of 4

Hi Debbie,

 

I have tried all of the options but still nothing, still no lights on one box. 

What is the next step please? Can Talk Talk send me out a new one?

 

Thank you,

Martine

 

 

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎04-04-2023 08:34 AM

Message 3 of 4

Hi Martine75

 

I'm so sorry to hear this.

 

Have you tried all the steps in this help page Fix a problem with your Wireless Powerline Adapter... - TalkTalk Help & Support

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