Received a router return bag in the post nearly 2 years after I left

[StefanArak]

Hi,

I received a router return bag in the post even though I already returned the router after I left talktalk in 2021-10-07. I have an email confirming that the return was received as well.

Since the letter I received mentions I will be charged £50 if I do not return it, I want to ensure I don't end up with this charge as potentially something that will go unpaid and end up on my credit record.

Please can a talktalk employee look into this for me.

Thank you very much. 

[Arne-TalkTalk]

Hi StefanArak

I have fed this back, I cant se the reason you where sent another returns bag, ive noted on your old account that equipment has ben returned. 

Sorry for any confusion caused 

[Arne-TalkTalk]

Thank you

[StefanArak]

I have done so, it's in the "a little about me" biography section. 

[Arne-TalkTalk]

Add it to any field in the profile

[StefanArak]

It wouldn't let me message you as I'm over the limit for some reason, but I have added it to my profile biography. please let me know. 

[StefanArak]

Hi, I don't know where to add it to my community profile. I will DM it to you now. 

[Llinx]

Dont worry about it. you have the email confirmation. You can start legal action if they try to take money from you. This is classed as theft. So dont worry about it.

[Arne-TalkTalk]

Hi StefanArak

Do you have your old account number?  If you can add this to your community profile I will check the account. 

Thank you.

[Divsec]

Hi @StefanArak there see how efficient things are becoming! Your post has been escalated and you should hear soon.