Regularly losing Broadband
on 15-01-2025 03:14 PM
Message 13 of 13
especially today. Have switched Router on and off and no difference
Julian
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12 REPLIES 12
on 16-01-2025 11:57 AM
Message 1 of 13
OK, I've ordered the router, it should be with you within a couple of working days
Chris
Chris, Community Team
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on 16-01-2025 11:47 AM
Message 2 of 13
Yes please . It must be that if the line has checked as ok.
Julian
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on 16-01-2025 11:32 AM
Message 3 of 13
Hi dedmans1,
I can send another router to test with, would you like me to arrange this?
Chris
Chris, Community Team
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on 16-01-2025 10:45 AM
Message 4 of 13
It is bad again. I might have a faulty Modem
Julian
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on 16-01-2025 10:13 AM
Message 5 of 13
I am sorry to report that it is doing it again! Maybe I have a faulty Modem. What was cured once by restting it suggests there lies the problem
Julian
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on 16-01-2025 10:00 AM
Message 6 of 13
Not sure if it will permanently as following the instructions of the remote engineer after an hour I attempted a reset on the Modem and with a pin I inserted it on the back where there is hole and the word reset above but within the unit there was no button and unit did not reset. Thus what was done remotely I cannot enact at home.
Julian
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on 16-01-2025 06:52 AM
Message 7 of 13
Hi @dedmans1
Glad this has been resolved for you.
Regards,
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 15-01-2025 07:40 PM
Message 8 of 13
It is labelled on the back of the router, @dedmans1, but some people might not know to go and look for it.
Good instructions in this link:
https://community.talktalk.co.uk/t5/Articles/Set-up-your-Wi-Fi-Hub-2/ta-p/2791386
It's worth using the forum search engine to help save yourself some time. Useful articles in there.
Good to hear that the issue is resolved.
Gliwmaeden2, a fellow customer.
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on 15-01-2025 05:48 PM
Message 9 of 13
All sorted now with a long and effective chat with India who resolved remotely. I think not people know that there is a rest pinhole in your router although mine was done remotely
Julian
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on 15-01-2025 04:11 PM
Message 10 of 13
I have asked one of TalkTalk's support to pick your thread up and investigate it for you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 15-01-2025 04:09 PM
Message 11 of 13
talk talk hub 2
part fibre
white
yes
Julian
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on 15-01-2025 03:27 PM
Message 12 of 13
Please can you elaborate by answering these few questions:-
1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?
4. If you have any wired connections, are they affected in the same way as wireless ones?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
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