Regularly losing Broadband

[dedmans1]

especially today. Have switched Router on and off and no difference

[Chris-TalkTalk]

OK, I've ordered the router, it should be with you within a couple of working days

Chris

[dedmans1]

Yes please . It must be that if the line has checked as ok.

[Chris-TalkTalk]

Hi dedmans1,

I can send another router to test with, would you like me to arrange this?

Chris

[dedmans1]

It is bad again. I might have a faulty Modem

[dedmans1]

I am sorry to report that it is doing it again! Maybe I have a faulty Modem.  What was cured once by restting it suggests there lies the problem

[dedmans1]

Not sure if it will permanently as following the instructions of the remote engineer after an hour I attempted a reset on the Modem and with a pin I inserted it on the back where there is hole and the word reset above but within the unit there was no button and unit did not reset. Thus what was done remotely I cannot enact at home.

[Karl-TalkTalk]

Hi @dedmans1 

Glad this has been resolved for you.

Regards,

Karl. 

[Gliwmaeden2]

It is labelled on the back of the router, @dedmans1, but some people might not know to go and look for it.

Good instructions in this link:

https://community.talktalk.co.uk/t5/Articles/Set-up-your-Wi-Fi-Hub-2/ta-p/2791386

It's worth using the forum search engine to help save yourself some time. Useful articles in there.

Good to hear that the issue is resolved. 

[dedmans1]

All sorted now with a long and effective chat with India who resolved remotely. I think not people know that there is a rest pinhole in  your router although mine was done remotely

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[dedmans1]

talk talk hub 2

part fibre

white

yes

[KeithFrench]

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?
4. If you have any wired connections, are they affected in the same way as wireless ones?