For queries about your TalkTalk broadband service.
4 hours ago
Hi, my TT Sagemcom router died last week, and has been replaced by TT with an identical new one.
With the old router, the download speed I was getting was always above 70Mb/s, sometimes as high as 75Mb/s - using the Ookla speed test. But with the new router, the speed has dropped to no more than 67Mb/s. It's been like this for 5 days now.
Will it eventually return to the previous levels of its own accord, or does TalkTalk need to do something to speed it back up again?
2 hours ago
Thanks, I'll try that this evening.
3 hours ago
Switch off your router for a good 30 minutes and then on again to refresh the session to the cabinet, this should improve your speed.