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Broadband help

For queries about your TalkTalk broadband service.

Replacement Router Request

Valnewrouter
First Timer
Private Message TalkTalk
Message 16 of 16

Hi everyone, my router has sadly died. It's been intermittent for about a week, I've been resetting it etc but to no avail. Can I have a new one sent to my home please? Thanks 

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15 REPLIES 15

Message 1 of 16

Hi Winnybago,

 

I'm sorry to hear this. Please can you create your own topic and we'd be happy to look into this for you.

 

Thanks

 

Michelle

 

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Winnybago
Newbie
Private Message TalkTalk
Message 2 of 16

My router flashes red light and then goes off.

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Message 3 of 16

Hi kas65,

 

I can see that my colleague has posted on your new topic.

 

Thanks

 

Michelle

 

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Message 4 of 16

Hi, you've got to start a new thread sadly, asking for a "Replacement Router Request". Good luck

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kas65
Visitor
Private Message TalkTalk
Message 5 of 16

how do i get a new router

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Message 6 of 16

Spotted your new thread, @susaneilidh !

 

It wasn't showing, strangely, just a moment ago.

Gliwmaeden2, a fellow customer.
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Message 7 of 16

Please return to the message board and click start a topic. 

 

You need to do this to have your own place in the queue for attention from staff. They will then respond after the weekend, @susaneilidh

Gliwmaeden2, a fellow customer.
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Message 8 of 16

Thanks I've had a go at staying a new topic 

Message 9 of 16

@susaneilidh 

Please start your own topic and the support team will be happy to help. 

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susaneilidh
First Timer
Private Message TalkTalk
Message 10 of 16

How do I order a replacement router? We had a power issue in the house and router now died. No lights regardless of which socket I use. Have tried plugging it into various functioning sockets

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Message 11 of 16

Good morning,

 

Excellent, I'm glad to hear this 🙂

 

Michelle

 

Message 12 of 16

Received it today and it's all been set up. Great service! Thanks again

Message 14 of 16

Thanks so much for your help

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 15 of 16

Hi @Valnewrouter 

 

I'm sorry to hear this.

 

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Please let us know how you get on.

 

Thanks

 

Debbie