Replacement Router Request

[Valnewrouter]

Hi everyone, my router has sadly died. It's been intermittent for about a week, I've been resetting it etc but to no avail. Can I have a new one sent to my home please? Thanks 

[Michelle-TalkTalk]

Hi Winnybago,

I'm sorry to hear this. Please can you create your own topic and we'd be happy to look into this for you.

Thanks

Michelle

[Winnybago]

My router flashes red light and then goes off.

[Michelle-TalkTalk]

Hi kas65,

I can see that my colleague has posted on your new topic.

Thanks

Michelle

[Valnewrouter]

Hi, you've got to start a new thread sadly, asking for a "Replacement Router Request". Good luck

[kas65]

how do i get a new router

[Gliwmaeden2]

Spotted your new thread, @susaneilidh !

It wasn't showing, strangely, just a moment ago.

[Gliwmaeden2]

Please return to the message board and click start a topic. 

You need to do this to have your own place in the queue for attention from staff. They will then respond after the weekend, @susaneilidh

[susaneilidh]

Thanks I've had a go at staying a new topic 

[ferguson]

@susaneilidh 

Please start your own topic and the support team will be happy to help. 

[susaneilidh]

How do I order a replacement router? We had a power issue in the house and router now died. No lights regardless of which socket I use. Have tried plugging it into various functioning sockets

[Michelle-TalkTalk]

Good morning,

Excellent, I'm glad to hear this 🙂

Michelle

[Valnewrouter]

Received it today and it's all been set up. Great service! Thanks again

[Debbie-TalkTalk]

Hi @Valnewrouter 

You're welcome 🙂

Debbie

[Valnewrouter]

Thanks so much for your help

[Debbie-TalkTalk · Accepted solution]

Hi @Valnewrouter 

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie