27-08-2024 12:08 AM - edited 27-08-2024 12:09 AM
Message 20 of 20
Hi everyone, my router has sadly died. It's been intermittent for about a week, I've been resetting it etc but to no avail. Can I have a new one sent to my home please? Thanks
Answered! Go to Solution.
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19 REPLIES 19
on 15-01-2025 08:06 AM
Message 1 of 20
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on 15-01-2025 08:04 AM
Message 2 of 20
I too need a replacement .I have to turn on and off several times a day as have connected with no Internet on all devices .So lose access to all smart devices and games consoles
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on 22-11-2024 06:42 AM
Message 3 of 20
Hi @Bobbydeans
Please can you create your own topic and we can look into this for you.
Thanks
Michelle
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on 21-11-2024 06:57 PM
Message 4 of 20
can i have a new router as mine keep crashing on me thank you
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on 05-11-2024 01:19 PM
Message 5 of 20
Hi Winnybago,
I'm sorry to hear this. Please can you create your own topic and we'd be happy to look into this for you.
Thanks
Michelle
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on 05-11-2024 12:50 PM
Message 6 of 20
My router flashes red light and then goes off.
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on 22-10-2024 08:57 AM
Message 7 of 20
Hi kas65,
I can see that my colleague has posted on your new topic.
Thanks
Michelle
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on 18-10-2024 07:40 PM
Message 8 of 20
Hi, you've got to start a new thread sadly, asking for a "Replacement Router Request". Good luck
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on 18-10-2024 07:32 PM
Message 9 of 20
how do i get a new router
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on 15-09-2024 03:14 PM
Message 10 of 20
Spotted your new thread, @susaneilidh !
It wasn't showing, strangely, just a moment ago.
Gliwmaeden2, a fellow customer.
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on 15-09-2024 03:12 PM
Message 11 of 20
Please return to the message board and click start a topic.
You need to do this to have your own place in the queue for attention from staff. They will then respond after the weekend, @susaneilidh
Gliwmaeden2, a fellow customer.
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on 15-09-2024 03:00 PM
Message 12 of 20
Thanks I've had a go at staying a new topic
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on 15-09-2024 02:43 PM
Message 13 of 20
Please start your own topic and the support team will be happy to help.
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on 15-09-2024 02:31 PM
Message 14 of 20
How do I order a replacement router? We had a power issue in the house and router now died. No lights regardless of which socket I use. Have tried plugging it into various functioning sockets
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on 29-08-2024 06:40 AM
Message 15 of 20
Good morning,
Excellent, I'm glad to hear this 🙂
Michelle
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on 29-08-2024 01:04 AM
Message 16 of 20
Received it today and it's all been set up. Great service! Thanks again
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on 27-08-2024 08:06 AM
Message 17 of 20
You're welcome 🙂
Debbie
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on 27-08-2024 08:03 AM
Message 18 of 20
Thanks so much for your help
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on 27-08-2024 07:05 AM
Message 19 of 20
I'm sorry to hear this.
I've ordered you a replacement router, please allow 24-48hrs for this to arrive.
Please let us know how you get on.
Thanks
Debbie
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