cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Replacement Router Request

Valnewrouter
First Timer
Private Message TalkTalk
Message 20 of 20

Hi everyone, my router has sadly died. It's been intermittent for about a week, I've been resetting it etc but to no avail. Can I have a new one sent to my home please? Thanks 

0 Likes
19 REPLIES 19

Message 1 of 20

Hi @Vonnie4 

 

I will reply to your Private Message.

 

Thanks

 

Debbie

0 Likes

Vonnie4
Repeat Guest
Private Message TalkTalk
Message 2 of 20

I too need a replacement .I have to turn on and off several times a day as have connected with no Internet on all devices .So lose access to all smart devices and games consoles 

0 Likes

Message 3 of 20

Hi @Bobbydeans 

 

Please can you create your own topic and we can look into this for you.

 

Thanks

 

Michelle

 

0 Likes

Bobbydeans
First Timer
Private Message TalkTalk
Message 4 of 20

can i have a new router as mine keep crashing on me thank you

0 Likes

Message 5 of 20

Hi Winnybago,

 

I'm sorry to hear this. Please can you create your own topic and we'd be happy to look into this for you.

 

Thanks

 

Michelle

 

0 Likes

Winnybago
First Timer
Private Message TalkTalk
Message 6 of 20

My router flashes red light and then goes off.

0 Likes

Message 7 of 20

Hi kas65,

 

I can see that my colleague has posted on your new topic.

 

Thanks

 

Michelle

 

0 Likes

Message 8 of 20

Hi, you've got to start a new thread sadly, asking for a "Replacement Router Request". Good luck

0 Likes

kas65
First Timer
Private Message TalkTalk
Message 9 of 20

how do i get a new router

0 Likes

Message 10 of 20

Spotted your new thread, @susaneilidh !

 

It wasn't showing, strangely, just a moment ago.

Gliwmaeden2, a fellow customer.
0 Likes

Message 11 of 20

Please return to the message board and click start a topic. 

 

You need to do this to have your own place in the queue for attention from staff. They will then respond after the weekend, @susaneilidh

Gliwmaeden2, a fellow customer.
0 Likes

Message 12 of 20

Thanks I've had a go at staying a new topic 

Message 13 of 20

@susaneilidh 

Please start your own topic and the support team will be happy to help. 

0 Likes

susaneilidh
First Timer
Private Message TalkTalk
Message 14 of 20

How do I order a replacement router? We had a power issue in the house and router now died. No lights regardless of which socket I use. Have tried plugging it into various functioning sockets

0 Likes

Message 15 of 20

Good morning,

 

Excellent, I'm glad to hear this 🙂

 

Michelle

 

Message 16 of 20

Received it today and it's all been set up. Great service! Thanks again

Message 18 of 20

Thanks so much for your help

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 19 of 20

Hi @Valnewrouter 

 

I'm sorry to hear this.

 

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Please let us know how you get on.

 

Thanks

 

Debbie