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Broadband help

For queries about your TalkTalk broadband service.

Replacement Router Request

Redsquirrel25
First Timer
Private Message TalkTalk

on ‎17-12-2024 08:46 PM

Message 3 of 3

My internet has been dropping in and out for a month and frequently shows a red light almost all of the time. I am using the shell router from having been switched and I believe it is faulty as all tests on the line have indicated this and not a connection fault. I would like to request a new router thank you.

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2 REPLIES 2

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎17-12-2024 09:22 PM

Message 1 of 3

You will need to contact the Shell Migration team via Chat or on 03451 720088 after 9am, @Redsquirrel25.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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ferguson
Community Star
Private Message TalkTalk

on ‎17-12-2024 08:49 PM

Message 2 of 3

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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