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Broadband help

For queries about your TalkTalk broadband service.

Replacement Router rquest

andr1s
Chatterbox
Private Message

on ‎01-12-2021 09:19 AM

Message 4 of 4

My Wifi hub recently is having problems, I cannot connect any devices to it. I tried all the steps from the troubleshooter, nothing works. How do I request a replacement. Thanks

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to andr1s

on ‎01-12-2021 09:34 AM

Message 1 of 4

Hi andr1s

 

You should receive a text message to confirm once it's on its way.

 

Please let us know how you get on.

 

Thanks

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andr1s
Chatterbox
Private Message

on ‎01-12-2021 09:27 AM

Message 2 of 4

Okay great, is there a way I can track my order. I don't have broadband at all at the moment, I am using my mobile network. 

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎01-12-2021 09:24 AM

Message 3 of 4

Hi andr1s

 

I'm sorry to hear this.

 

I've ordered a replacement router for testing, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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