Replacement router request

[Lorraine-H]

Hi, I received a new router but couldn’t get a signal, I have had a TalkTalk engineer call to the house who couldn’t sort the problem so have had an Open Reach engineer today who has finally got the broadband working but said the router is faulted and I need a replacement - how do I get through to someone to request one please?

[Debbie-TalkTalk]

Hi @Lorraine-H 

Have you received the replacement router?

[Michelle-TalkTalk]

Hi Lorraine,

How are you getting on? Has the router arrived?

Thanks

Michelle

[Debbie-TalkTalk]

Hi @Lorraine-H 

I'm really sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[ferguson]

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.