Return equipment request

[EmmaA2]

Hi. I’ve received a letter and a returns bag asking me to return my equipment. I’ve no idea why I’ve got this, I haven’t left Talktalk or obtained new equipment. It says at the bottom of the letter I may be charged £50 if I don’t return it! Not sure what to do. Thanks 

[Arne-TalkTalk]

Hi EmmaA2

There is nothing on your account, the letter must have been generated in error. 

Please ignore it. 

[Divsec]

Hi @EmmaA2 you've done nearly all you need to😀. The team here will investigate and sort things out for you. Hold onto the bag though, it might come in handy one day.

your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.