Returning TalkTalk equipment

[itsmeacalling]

Hello,  I have now ceased services with TalkTalk and migrated to another ISP. I have two questions regarding returning equipment to TalkTalk please.

1. I have returned a TalkTalk Wi-Fi Hub 2 using the prepaid plastic bag supplied from TalkTalk. Will I get any notification from TalkTalk acknowledging that they received the item? Note this Wi-Fi Hub 2 was left with me when CityFibre was installed in my premises so maybe TalkTalk will not have any knowledge of supplying it to me. I was given a receipt from the Post Office when it was posted.

2.  My original Router is a HUAWEI HG633, will TalkTalk require this router to be returned to them?

Thank you

[Debbie-TalkTalk]

Hi itsmeacalling

Thanks for your reply.

I've ordered the returns bag. Please allow 72hrs for this to arrive.

Debbie

[itsmeacalling]

Hi Debbie. Yes please I have no further use for it.

Thank you

[Debbie-TalkTalk]

Hi itsmeacalling

I'm sorry for the delay.

Would you like me to still order a returns bag for the HG633 router?

[itsmeacalling]

Thank you

[Gliwmaeden2]

Staff will send you one, no bother, @itsmeacalling.

They'll send it to the address associated with your account. 

Probably finished for today, but they'll pick this up tomorrow. 

[itsmeacalling]

I forgot how i got the first prepaid bag, i think it was via using the online Chat. Is there an email address where I can order a prepaid returns bag. 

Thanks 

[Gliwmaeden2]

They don't mind you returning stuff that's not still listed.

[itsmeacalling]

Hi thanks for the info. I did not know about tracking the parcel. The link https://community.talktalk.co.uk/t5/Articles/Returning-your-TalkTalk-equipment/ta-p/2348381 shows the below routers they want returning, my HUAWEI HG633 is not listed so I will take it to a recycling center.

We currently recycle the following products:

• TalkTalk Wi-Fi Hub and Wi-Fi Hub 2
• Amazon eero 6 and eero 6 Pro
• TalkTalk TV Hub and 4K TV boxes
• TalkTalk Wi-Fi Booster
• TalkTalk GFast Modemank

[Gliwmaeden2]

Hang onto the certificate of posting, @itsmeacalling.

Information about returning equipment:

https://community.talktalk.co.uk/t5/Articles/Returning-your-TalkTalk-equipment/ta-p/2348381

You might as well ask for a returns bag for the HG633, as it won't be of any further use to you.

I've only once had a "receipt" email and it was when they sent me something out - they sent the wrong email. 

Have never had an acknowledgement other than that!

But you can trace equipment arriving at their depot on Royal Mail.